Shipping policy

At xanders, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for details on processing times, delivery estimates, and other important information.

1. Shipping Locations

We currently ship to:

United Kingdom

If you are located outside the UK and wish to place an order, please contact us before purchasing.

2. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Orders placed after 2:00 PM GMT may be processed the next business day.
During peak seasons or promotions, processing times may be slightly longer.

You will receive a confirmation email once your order has been shipped.

3. Shipping Rates & Delivery Times

Shipping charges are calculated and displayed at checkout.

Estimated delivery times (UK):

Standard Shipping: 3–5 business days
Express Shipping (if available): 1–2 business days

Please note that delivery times are estimates and may vary due to factors outside our control, such as courier delays or weather conditions.

4. Tracking Information

Once your order has shipped, you will receive an email with tracking details (where applicable) so you can follow your delivery.

5. Delays & Missing Orders

While we do our best to meet delivery estimates, delays can occasionally occur. If your order has not arrived within the expected timeframe, please contact us and we will assist you promptly.

6. Incorrect Shipping Information

Please ensure all shipping details are accurate at checkout. xanders is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

7. Contact Information

If you have any questions about shipping or your order, please contact us:

Trade Name: xanders
Phone: 07365243526
Email: Support@xanders.com
Address:
54 Darras Road
Ponteland, Newcastle upon Tyne
NE20 9PE
United Kingdom